Skills Framework
HACOS Skills Framework
The Skills Framework for Hair and Cosmetology is of paramount importance in the industry for the following reasons:
- It provides a standardized and clear structure for industry professionals to develop their expertise, ensuring a consistent level of quality service across the board.
- It helps industry professionals identify their strengths and areas for improvement, facilitating targeted training and career growth. Moreover, a well-defined framework aids employers in assessing and hiring skilled personnel, enhancing the overall competence of the workforce.
- It promotes customer trust and satisfaction, as clients can expect reliable and proficient services from practitioners who adhere to the established industry standards. In essence, a robust skills framework is the backbone of a thriving and reputable hair and cosmetology industry.
Explore The Different Levels
L1 HAIR ASSISTANT
A hair assistant primarily revolves around providing support and assistance to professional hairstylists or hairdressers in a
hair salon. As you gain sufficient experience and able to demonstrate your skills, you may have the opportunity to take on more advanced tasks and eventually transition into a full-fledged hairstylist role
Job Description:
- Basic hair color application
- Basic perming
- Blow-Drying
- Customer Service
- Health and Safety
- Preparation and set-up workplace
- Product knowledge
- Sanitation and safety
- Shampoo and conditioning
- Other tasks: Inventory management, restocking supplies, etc
Technical Skills Competency (TSC):
– Basic Blow-dry and styling
– Chemical Risk Management
– Customer Feedback and Relationship Management
– Customer Relationship Management Operations
– Customer Health and Safety
– Hair Wash, Massage and Treatment Application
– Hair coloring and application
– Hair perming and application
– Inventory Control
– Product, service advisory and demonstration
– Retail and Economy
– Service Challenges
– Service Innovation
– Store security policy
– Technology Scanning
– Workplace Health and Safety
– Workplace First Aid
Critical Core Skills
- Communication
- Inter-personnel Skills
- Lifelong Learning Skills Framework
- Service Orientation
- Teamwork
L2 HAIRSTYLIST
A hairstylist specializes in providing hair-related to clients, ranging from haircuts, hairstyling to hair colouring, perming and other chemical treatments Primary role revolves transforming clients’ hair to achieve their desired look while considering their individual hair type, face shape, and personal preferences.
Job Description:
1) Customer consultation
2) Customer relationship management
3) Haircolouring and treatments
4) Haircutting and styling
5) Hair extensions and weaves
6) Hair perming and straightening
7) Health and safety
8) Sanitation and safety
9) Preparation and set-up workplace
10) Product knowledge and sales
11) Up-Style
Technical Skills Competency (TSC):
– Chemical Risk Management
– Customer Experience Management
– Customer Feedback and Relationship Management
– Customer Relationship Management Operations
– Customer Health and Safety
– Design Concepts Generation
– Ethics, Values and Legislation
– Hair and Scalp Analysis and Consultation
– Hair Colouring and Lightening
– Hair Perming and Straightening
– Hair Styling and Setting
– Hair Wash, Massage and Treatment Application
– Inventory Control
– Men’s Haircutting and Style
– Product and Service Advisory and Demonstration
– Service Challenges and Innovation
– Technology Scanning
– Women’s Haircutting
– Workplace Health and Safety
– Workplace First Aid
Critical Core Skills (CCS):
- Communication Service Orientation
- Creative Thinking Teamwork
- Inter-personnel Skills
L2 BARBER
As a barber, the primary role is to provide grooming services for men’s clients. Barbers specialize in various haircutting and facial hair services, catering to the unique needs of men’s. Being a barber provides an opportunity to create personalized grooming experiences for male clients, helping them look and feel their best.
Job Description:
- Beard trimming and shaping
- Customer consultation
- Customer relationship management
- Hair perming
- Hair and scalp treatment
- Haircolouring and lightening
- Haircutting and styling
- Health and safety
- Shaving and facial hair maintenance
- Sanitation and safety
- Preparation and set-up workplace
- Product knowledge and sales
Technical Skills Competency (TSC):
– Chemical Risk Management
– Customer Experience Management
– Customer Feedback and Relationship Management
– Customer Relationship Management Operations
– Customer Health and Safety
– Design Concepts Generation
– Ethics, Values and Legislation
– Hair and Scalp Analysis and Consultation
– Hair Colouring and Lightening
– Hair Perming and Straightening
– Hair Wash, Massage and Treatment Application
– Inventory Control
– Men’s Facial Hair Grooming
– Men’s Haircutting and Style
– Product and Service Advisory and Demonstration
– Retail administration and Management
– Service Challenges and Innovation
– Technology Scanning
– Workplace Health and Safety
– Workplace First Aid
Critical Core Skills (CCS):
- Communication – Inter-personnel Skills – Service Orientation
- Creative Thinking – Problem Solving
L2 MAKE-UP ARTIST
A makeup artist is responsible for performing a variety of basic makeup services. He/She possesses knowledge of makeup services and products, and provides recommendations to clients based on their facial skin conditions, facial structure and preferences. He/She may be expected to work in a variety of studio environments, onsite production, location and events.
Job Descriptions:
- Beard trimming and shaping
- Customer consultation
- Customer relationship management
- Hair and scalp treatment
- Hair colouring and lightening
- Hair perming
- Haircutting and styling
- Health and safety
- Preparation and set-up workplace
- Product knowledge and sales
- Sanitation and safety
- Shaving and facial hair maintenance
Technical Skills Competency (TSC):
– Chemical Risk Management
– Customer Experience Management
– Customer Feedback and Relationship Management
– Customer Relationship Management Operations
– Customer Health and Safety
– Design Concepts Generation
– Ethics, Values and Legislation
– Facial Structure Analysis and Consultation
– Hair Styling and Setting
– Inventory Control
– Makeup Application
– Makeup Image Design
– Product and Service Advisory and Demonstration
– Risk Management and Administration
– Service Challenges and Innovation
– Skin Analysis and Consultation
– Special Effects Makeup Application
– Technology Scanning
– Work Area and Equipment Preparation and Maintenance
– Workplace Health and Safety
– Workplace First Aid
Critical Core Skills (CCS):
- Communication
- Inter-personnel Skills
- Managing Diversity
- Service Orientation
- Teamwork
